Shipping policy

Shipping Policy

Lomare Studios

Last updated: August 15, 2026

Where We Ship

We currently ship within the United States only, including Alaska and Hawaii. We're not yet able to ship to PO boxes, APO/FPO addresses, or international destinations — if that changes, we'll update this policy.

Processing Time

In-stock orders are processed within 1–3 business days of purchase, before they ship. Business days are Monday–Friday, excluding US federal holidays.

Pre-order and made-to-order pieces ship separately, on the release date noted on the product page and in your order confirmation — see our [Pre-Order Cancellation Policy] for details. If your order includes both in-stock and pre-order items, they may ship separately as each becomes available.

Shipping Cost & Delivery Time

  • Free standard shipping on orders over $350
  • $12 flat-rate standard shipping on orders under $350
  • Standard delivery typically takes 3–7 business days after an order ships

Expedited shipping options may be available at checkout for an additional cost; delivery estimates for those options are shown at checkout.

Order Tracking

You'll receive a shipping confirmation email with tracking information once your order ships. If you haven't received tracking within 3 business days of the estimated processing window, contact us at support@lomarestudios.com.

Delays

Weather, carrier disruptions, and high-demand periods (such as new releases) can occasionally affect delivery times beyond our estimates. We'll do our best to keep you informed if a delay affects your order.

Lost, Stolen, or Damaged Packages

If your order arrives damaged, or tracking shows it as delivered but you haven't received it, contact us at support@lomarestudios.com within 7 days of the delivery date so we can help resolve it.

Address Accuracy

Please double-check your shipping address at checkout — we're not able to redirect a package once it has shipped. If you notice an error, contact us at support@lomarestudios.com as soon as possible; we'll do what we can before the order ships, but can't guarantee a change once it's in process.

Questions

Reach us anytime at support@lomarestudios.com.